%User%\%Appdata%\Roaming\C-Cloud\C-Cloud\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}\Data\BackupCache

You can change its location by doing the following:

1.  Right click C-Cloud agent in the system tray → select Open Dashboard.
2. From Settings → Preferences → Refer to the General tab → Click on Change Cache Drive.
3. Select the drive that you want C-Cloud to save the backup cache to and then save the changes.

C-Cloud will move the files from the old to the new location and a hidden folder with the name_CCloudCache will be created on the drive that you have selected.

Method 1: From your computer

1. Right-click on the C-Cloud icon in the system tray, and select the Open Dashboard option.
2. Click on the Settings option.
3. Refer to the Advanced Settings.
4. In the input box of the VSS Extensions, type the extensions of the files you wish C-Cloud to back them up even if they are open.
5. Save.

Method 2: From C-Cloud website

1. Sign in to your C-Cloud online account.
2. Refer to the Policies tab.
3. Select to edit an existing policy, or go ahead and create a new one.
4. From under the Extensions tab, and in the Add VSS extensions box, type the extensions of the files you wish C-Cloud to back them up even if they are open.
5. Click the Save button.

Method 2 above is only available in the Business edition of C-Cloud.

If this service is not running on your machine, C-Cloud will fail to back up your opened and locked files. To check this service status:

1. Go to the Start menu on your machine.
2. In the Search\Run filed type: services.msc and hit enter.
3. Look for the Volume Shadow Copy Service, right click on it and select Properties. From the General tab, make sure that the Service startup type is set to Automatic and then start the service.
4. Repeat the step 3 for the service Microsoft Software Shadow Copy Provider.

And also check the Windows Event Viewer for any recent errors related to this service. Here is how you can do that:
From Start menu → Control Panel → Administrative Tools → Double-click Event Viewer→ From the left panel of the Event Viewer, select Windows Logs then Application → Use the event ID and the error message to search for a suitable fix for it.

• Method 1: From your computer

1. Right click on the C-Cloud icon in the system tray, and select the Open Dashboard option.
2. Click on Settings.
3. Refer to the Backup Schedule option.
4. Select the On Schedule option, and set the schedule scheme which you want.
5. Save.

• Method 2: From C-Cloud website

1. Sign in to your C-Cloud online account.
2. Refer to the Policies tab.
3. Click on the Edit button next to the policy name you wish to edit, or create a new policy.
4. Under the Settings tab, and from the Backup Schedule section, set the schedule scheme which you want.
5. Click the Save button to save changes.

For C-Cloud Home users

1. Right click on the C-Cloud icon in the system tray, and select the Open Dashboard option.
2. Click on Settings.
3. Refer to the Backup Schedule option.
4. Select the On Schedule option, and set the schedule scheme which you want.
5. Save.

To add more file extensions to the list of the files you wish C-Cloud to back them up using the Block Level technology, please apply the following:

C-Cloud Bussines

Method 1: From the computer

1. Right-click on the C-Cloud icon in the system tray, and select the Open Dashboard option.
2. Click on the Settings option.
3. Refer to the Advanced Settings.
4. In the input box of the Block Level Extensions, type the extensions of the files you wish C-Cloud to back them up using this technology.
5. Save.

Method 2: From the online account

1. Sign in to your C-Cloud online account.
2. Refer to the Policies tab → Select to Edit an existing policy, or go ahead and create a new one.
3. From under the Extensions tab, and in the Block Level Extensions box, type the extensions of the files you wish C-Cloud to back them up using this technology.
4. Save

C-Cloud Home

1. Right-click on the C-Cloud icon in the system tray, and select the Open Dashboard option.
2. Click on the Settings option.
3. Refer to the Advanced Settings.
4. In the input box of the Block Level Extensions, type the extensions of the files you wish C-Cloud to back them up using this technology.
5. Save.

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So, when:

• You move your files to a new machine
• Reinstall Windows on your machine
• Back up the same file from two machine or more
• Back up the same file that is stored in two locations or more
• When you start a complete new backup on your current one, and configure C-Cloud to back up the same files
• When you want to move the same data from an old drive to a new one.

C-Cloud will be able to see that you’ve previously backed up the same files. According to this, C-Cloud will scan the files again but will not actually upload any of them from your side, saving your bandwidth.

On the server side, those duplicate files will be copied under the new location so you can find and restore them from any location you prefer.

De-Duplication is disabled for the files you’ve backed up using the Block Level technology

1. Sign in to your C-Cloud online account.
2. Refer to the Users/Servers tab.
3. Click on the Action button for the user who you want to give him/her admin privileges → Select the Set as Admin option.
4. From the confirmation box that will appear, you can edit the privileges given to this new admin, by clicking the Edit Admin Privileges link.

• Confirming without editing the admin privileges, will give this admin full privileges.
• You can also remove the admin privilege in the same way, but in step # 3 select Remove admin.

1. Right-click C-Cloud agent in the system tray and select the Open Dashboard option.
   
2. Click on the Restore option.
3. 
4. From the window that will appear, select the name of the computer that you want to restore from.
   
5. Select the data that you want to restore, make sure that you have selected only the data stored on the Cold Storage and click on the Next button.
6. Select the restore location, the restore options and the time frame that you want to restore from then click on the Next button.
   
7. C-Cloud will start calculating the files that will be restored and you will notice that a red cloud appears in the system tray.
   
8. It normally takes 3-5 hours for the download to start, so keep your machine running and C-Cloud will restore your files when they are ready and available. You can also minimize the window as this will not affect the restore process.

Method 2: From the online account

1. Sign in to your C-Cloud online account.
2. Refer to the My Computers tab.
3. From the list of your Computers on the left side of the page, select the computer you want to restore from.
   
4. Browse inside the Cold Storage folder, select the files you wish to restore, and click the Download icon.
   
5. Once they are ready; in approximately 3-5 hours, you will receive an email with a link to access those files.
6. Open the link, select the files you wish to restore, and click the Download button.

The maximum daily download quota when restoring Cold Storage files from the online dashboard is 1 GB.