C-Cloud dashboard shows “Analyzing”, “Uploading” or “Waiting for next schedule” but never proceed, what can I do now?

To solve this issue, you need to do the following:

1. Make sure that you have the latest build of C-Cloud by right click C-Cloud agent in the system tray → Select Tools → Click on Check for updates.
2. Clear the backup cache:

1. Find the location of C-Cloud cache folder.
2. If the backup cache folder is still in its default location (on the C: drive), then open this folder and delete the contents of the folder BackupCache folder.
3. If you have moved the cache folder to another drive, then go to that drive → C-CloudCache → Open the folder that you will find inside it (This folder carries your username) → Clear the contents of the BackupCache folder.
4. Exit C-Cloud. (Right-click C-Cloud agent in the system tray → Exit)
5. Start C-Cloud. (From Start menu → All Programs → C-Cloud → C-Cloud)