C-Cloud stores these files in the Backup Cache folder. By default this folder is stored in: %User%\%Appdata%\Roaming\C-Cloud\C-Cloud\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}\Data\BackupCache You can change its location by doing the following: Right click C-Cloud agent in the system tray → select Open Dashboard. From Settings → Preferences → Refer to the General tab → Click on Change Cache Drive. Select the […]
The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, C-Cloud will fail to back up your opened and locked files. To check […]
There are two reasons for this issue: The files you want to share are not backed up: You need to add the file to C-Cloud first in order to share it. These files are stored in the Cold Storage: You need to back up these files using the Instant Storage.
The drag/drop functionality depends on which Internet browser you are using. If you are using Internet Explorer, you’ll not be able to drag/drop the files or the folders directly into your C-Cloud online account. If you are using Firefox, you’ll not be able to drag/drop folders directly into your C-Cloud online account, you can only […]
Using the Default Settings: The pre-configured settings in C-Cloud will guarantee the minimum resource usage while keeping your data backed up frequently to your C-Cloud account. While we recommend keeping these settings as they are, in some cases you might prefer speed over resource usage, such as in your initial backup or when backing up […]
First of all, check if this option is enabled: From C-Cloud website: Go to the Polices tab. Select the policy that is assigned to you. Click on Edit. Refer to the Settings tab. Enable C-Cloud Markers. From your computer: Right click C-Cloud agent in the system tray and select Open dashboard. Refer to Settings and then select Advanced settings. Make […]
To solve this issue please follow the below steps: Go to https://cloud.compa.hr/Signin and login to your account (Sign out and then login again if you are already logged in). On the client side, right-click the C-Cloud tray icon → Go to Tools → Synchronize account.
The used space that you can see on C-Cloud dashboard in the client on your machine or your C-Cloud online account is for all the machines and the users that you have under your account and not only for your machine\user, so to free up space, please refer to the following: Delete unwanted files from the backup. […]
Make sure that you have the required .NET Framework installed in your system. You can install the required .Net Framework package for your operating system from the following links: For Windows XP: Download link For Windows Vista: Download link For Windows 7 and 8: Download link If you already have the correct version of the .Net Framework installed or if the […]
To solve this issue, you need to do the following: Make sure that you have the latest build of C-Cloud by right click C-Cloud agent in the system tray → Select Tools → Click on Check for updates. Clear the backup cache: Find the location of C-Cloud cache folder. If the backup cache folder is still in its […]