C-Cloud stores the backup settings and the machine information in your (%appdata%\CCloud) folder. When you move to a new machine, change the hard drive, reinstall Windows or even uninstall C-Cloud without selecting the option to Keep C-Cloud Settings (Recommended if you wish to reinstall), then these information will be deleted. Now, when you reinstall C-Cloud and sign […]
This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below: Check your Firewall or Antivirus software: C-Cloud is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check […]
This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below: 1. Check your Firewall or Antivirus software: C-Cloud is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server […]
This message means that your computer couldn’t communicate properly with our servers or due to a missing component from your system. To solve this, please follow the instructions below: Make sure that you have the required .NET Framework installed in your system. You can install the required .Net Framework package for your operating system from […]
This is due to the fact that beside selecting those files from the Cold Storage tab, you have them selected from one of the other tabs; the Smart Selection and My Computer tabs. C-Cloud gives a higher priority to the Instant Storage (applied for selection from the Smart Selection and My Computer tabs) than to the Cold Storage. To solve this […]
This is due to the fact that you did not purchase Instant Storage. To do that: Sign in to your C-Cloud account. Click on Upgrade. Determine the amount of Instant Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
It is possible your antivirus, firewall, or system optimization application is interfering with C-Cloud. Consider adding C-Cloud to your application’s whitelist. Please find the steps for excluding C-Cloud files/folders from your Antivirus. C:\Program Files\CCloud C:\Users\UserName\AppData\Roaming\C-Cloud\C-Cloud C:\Program Files\CCloud\CCloud.exe C:\Program Files\CCloud\CCloudService.exe And make sure that you have the TCP ports 80 and 443 open and available through […]
This happens due to your Anti-Virus Program, keeps scanning and locking each file that gets moved by C-Cloud, and this may cause a conflict. So check your Firewall or Antivirus software. C-Cloud is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check the […]
This appears due to the fact that the storage limit that you have specified for this user has reached its limit. To increase this limit: Sign in to your C-Cloud online account. Refer to the Users tab. Beside the user that has exceeded the limit → Click on Actions → Select Set Storage Limit. Change […]
To install a server, you must comply with the following: You must be an administrator. You must sign in with the same sign in credentials used for your account. If you fail to meet both conditions, this error message will appear. If you wish to assign this server to a different user, first assign the […]