This is due to the fact that you are installing C-Cloud on a server platform. You must add a server under your C-Cloud account before installing C-Cloud on your Server. To add a server, please: Sign in to your C-Cloud account. Go to the Users/Servers tab. Click on Add Server. Set storage limit and the Cold […]
C-Cloud stores the backup’s information and settings in the folder: %appdata%\CCloud and if this folder was deleted, C-Cloud will ask you to start a new backup but you can for sure restore from the older backup you have. To avoid deleting these settings when you uninstall c_Cloud, please make sure that the option Keep C-Cloud Settings (Recommended if […]
You can choose whether you want C-Cloud to upload your files using your wired connection, wireless connection or 3G connection. Here is how you can control that: Method 1: From C-Cloud website Sign in to your C-Cloud online account. Refer to the Policies tab. Create a new policy or click on the Edit button next to an […]
C-Cloud stores the backup settings and the machine information in your (%appdata%\C-Cloud). When you move to a new machine, these information will not be available there. So now, when you download and install C-Cloud on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will be […]
To solve this problem, please: Sign in to your C-Cloud online account. From the dashboard click on the Download C-Cloud button. In this way, you will be downloading the latest build. Once the download completes, run the installation wizard and select the option Repair\update CCloud.
This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your C-Cloud account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
When you schedule C-Cloud to run the backup at certain time, your machine should be awake in order for the backup to take place. If your machine is in sleep mode at the time of the backup, C-Cloud will not be able to run it, and will postponed the backup until the next scheduled time. For […]
If the scheduled backup of C-Cloud is missed, C-Cloud will postponed the backup until the next scheduled time. However, you can set C-Cloud to run the backup as soon as possible after a scheduled time is missed by applying the following: 1. Since C-Cloud uses Windows Task Scheduler to run the scheduled backup, so open the […]
By default, C-Cloud will not show you the hidden files/folders in the Data Selection window (under the My Computer tab). To make C-Cloud shows those hidden files/folders, here is what you need to do: 1. Right-click C-Cloud agent in the Taskbar, and select the Open Dashboard option. 2. Click the Settings button. 3. Select the […]