The best way to back up the different databases like MS SQL or MS Exchange is using the default options within these software and then you can use C-Cloud to back up the generated backup files. The table below will provide with the needed links to back up each database: Search: Software Link Access Database […]
Category: Troubleshooting
I am receiving “You have reached the maximum amount of computers that can be installed under the account” message. What should I do?
Upon installing C-Cloud and entering your account’s credentials, C-Cloud will check how many computers you are backing up under your user account so you do not exceed the allowed limit, which is 3 computers for each C-Cloud Business user, and 1 computer for each C-Cloud Home user. If by configuring C-Cloud to back up the data from this machine you’ll be […]
Why the files in the pending list do not get uploaded?
After running a backup, you might find files in the pending files list which haven’t been uploaded for one of the following reasons: The pending files are Block Level files: By default, C-Cloud will upload the Block Level files once every 24 hours, so you’ll need to give C-Cloud some more time, and those files in the […]
Optimizing your restore speed
While you are restoring your backed up data from your C-Cloud SMART account, the restore process will follow the download speed of your Internet connection. If you notice that the restore is slow, then please apply the following: 1. While you are configuring the restore job, and from the Restore Options window, you can select the Use […]
Why do I receive “You do not have permission to perform this action. Only Administrator can open this application” when trying to open C-Cloud on a server?
This message will appear if you are trying to open C-Cloud while you are logged in to another user account, which is not the administrator user account where you have installed C-Cloud. However, even though you will not be able to open C-Cloud from this user account you are logged in to, C-Cloud will still be running […]