I get the error: “Oops, something unexpected happened, please check your Internet connection and try again”

This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below:

1. Check your Firewall or Antivirus software: C-Cloud is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check the current backup state.

While this is a normal behavior for a backup software, some Antivirus software might think it is suspicious and constantly scan C-Cloud’s application files and folders, thus, making it harder to scan the files and sometimes impossible to communicate to the server.

Please try to exclude the following files/folders from your Antivirus:

  • C:\Program Files\CCloud
  • C:\Users\UserName\AppData\Roaming\C-Cloud\C-Cloud
  • C:\Program Files\CCloud\CCloud.exe
  • C:\Program Files\CCloud\CCloudService.exe

Also make sure that you have the TCP ports 80 and 443 open and available through your Firewall.

 

2. Install the .Net Framework package required for your operating system from the following links:

If you already have the correct version installed, or the installer above didn’t solve the problem, please repair your .Net Installation using this utility: Download Link

Once the download is complete, please run the tool and follow the steps on your screen to repair your .NET Framework installation.

 

3. Install the required C++ Redistributables from the links below:

 

4. If non of the above fixes the issue, please do the following:

  • Using a Windows user account that has administrative credentials, log on to the computer.
  • Press the Windows + R keys on your keyboard to open the Run box → Type gpedit.msc and then press ENTER.
  • In the Local Group Policy Editor, under the Computer Configuration node, double-clickWindows Settings, and then double-click Security Settings.
  • Under the Security Settings node, double-click Local Policies, and then click Security Options.
  • In the details pane, double-click System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing.
  • In the System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing dialog box, click Disabled, and then click OK to close the dialog box.
  • Close the Local Group Policy Editor.
  • Exit C-Cloud. (Right-click C-Cloud agent (icon) in the system tray (Taskbar) → Exit)
  • Start C-Cloud again. (Start → All Programs → CCloud → CCloud)