This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below:
- Check your Firewall or Antivirus software: C-Cloud is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check the current backup state.While this is a normal behavior for a backup software, some Antivirus software might think it is suspicious and constantly scan C-Cloud’s application files and folders, thus, making it harder to scan the files and sometimes impossible to communicate to the server.Please try to exclude the following files/folders from your Antivirus:
- C:\Program Files\CCloud
- C:\Users\UserName\AppData\Roaming\CCloud
Also make sure that you have the TCP ports 80 and 443 open and available through your Firewall.
- Install the .Net Framework package required for your operating system from the following links:
- For Windows XP: Download link
- For Windows Vista: Download link
- For Windows 7 and 8 : Download link
If you already have the correct version installed, or the installer above didn’t solve the problem, please repair your .Net Installation using this utility: Download Link
Once the download is complete, please run the tool and follow the steps on your screen to repair your .NET Framework installation.
- Install the required C++ Redistributables from the links below:
- For 64-bit System Architecture: Click Here
- For 32-bit System Architecture: Click Here
- If non of the above fixes the issue, please do the following:
- Using a Windows user account that has administrative credentials, log on to the computer.
- Press the Windows + R keys on your keyboard to open the Run box → Type gpedit.msc and then press ENTER.
- In the Local Group Policy Editor, under the Computer Configuration node, double-click Windows Settings, and then double-click Security Settings.
- Under the Security Settings node, double-click Local Policies, and then click Security Options.
- In the details pane, double-click System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing.
- In the System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing dialog box, click Disabled, and then click OK to close the dialog box.
- Close the Local Group Policy Editor.
- Exit C-Cloud. (Right-click C-Cloud agent (icon) in the system tray (Taskbar) → Exit)
- Start C-Cloud again. (Start → All Programs → C-Cloud → C-Cloud)